Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If you ever feel that gambling is no longer fun or is causing harm, we encourage you to reach out for help immediately. Your well-being is our top priority.

Signs of Problem Gambling

It is important to recognise the warning signs of problem gambling early. If you or someone you know is experiencing any of the following, it may be time to seek help:

• Spending more money on gambling than you can afford to lose
• Feeling the need to gamble with increasing amounts of money to get the same excitement
• Chasing losses by continuing to gamble in an attempt to win back money you have lost
• Neglecting work, family, or personal responsibilities because of gambling
• Feeling anxious, irritable, or restless when trying to cut down or stop gambling
• Borrowing money or selling possessions to fund gambling activities
• Lying to friends or family members about how much time or money you spend gambling
• Using gambling as a way to escape problems or relieve feelings of stress or depression
• Repeatedly making unsuccessful efforts to control, cut back, or stop gambling

Self-Exclusion Tools

We provide a range of self-exclusion and responsible gambling tools to help you manage your gambling activity. These tools are available directly through your account settings and include the following options:

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Loss Limits: Restrict the amount of money you are able to lose within a specified time period.
• Session Time Limits: Control how long you spend gambling in a single session by setting time reminders or hard limits.
• Reality Checks: Receive regular pop-up notifications reminding you how long you have been playing.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a period of 24 hours, one week, or one month.
• Self-Exclusion: Permanently or indefinitely exclude yourself from accessing your account. Once activated, this option cannot be reversed for a minimum period. Please contact our support team to activate self-exclusion.

If you wish to self-exclude across multiple gambling operators in the United Kingdom, we strongly recommend registering with GamStop, the national self-exclusion scheme. You can sign up at www.gamstop.co.uk.

Helpful Resources

If you are concerned about your gambling habits or those of someone close to you, a number of independent organisations offer free, confidential advice and support. Please do not hesitate to reach out to any of the following:

• BeGambleAware - BeGambleAware offers free information, advice, and support for anyone affected by problem gambling. Their helpline is available 24 hours a day, 7 days a week.
• GamCare - GamCare is the leading provider of information, advice, and support for anyone affected by problem gambling in Great Britain. They operate the National Gambling Helpline and offer free counselling services.

Remember, gambling should always be a form of entertainment, never a way to make money or solve financial problems. Please gamble responsibly and always within your means.